Frequently asked questions
FAQ

1. What products do you sell?
We offer a variety of high-quality anime-inspired products including clothing, accessories, collectibles, and limited-edition merchandise. Each item is carefully selected to reflect the spirit of anime culture and your favorite characters!
2. How do I place an order?
Placing an order is simple! Just browse through our collection, add the items you’d like to purchase to your cart, and proceed to checkout. We’ll take care of the rest to get your order to you as quickly as possible.
3. Do you offer international shipping?
Yes! We offer worldwide shipping to ensure that anime fans from every corner of the globe can enjoy our products. Shipping fees and delivery times will vary depending on your location.
4. How long will it take for my order to arrive?
Processing time for orders typically takes 1-3 business days. After that, shipping times vary depending on your location:
- Domestic Shipping (U.S.): 3-7 business days
- International Shipping: 7-21 business days
5. Can I modify or cancel my order after it's been placed?
We process orders quickly to ensure fast delivery, so we are unable to modify or cancel orders once they've been submitted. Please double-check your order details before completing your purchase.
6. What is your return policy?
We want you to love your purchase! If you're not satisfied with your order, we offer returns within 30 days of receipt for most items, as long as they are unused and in their original condition. Please visit our Returns & Exchanges page for more information.
7. How can I track my order?
Once your order has been shipped, you will receive an email with tracking information. Simply click the link to track your package and see its status.
8. Do you offer gift cards?
Yes! We offer gift cards in various denominations, which make the perfect gift for any anime fan. You can purchase a gift card directly from our website.
9. How can I contact customer support?
If you have any questions, concerns, or need assistance with your order, our customer support team is here to help. You can reach us at contact@roronoa.shop or use the contact form on our website.
10. Are your products officially licensed?
Yes! We are committed to offering officially licensed, high-quality merchandise that respects the creators and the fandoms we love. Every product we sell is carefully sourced to ensure authenticity.